By accessing or using any services provided by Review Factory, a DBA of Atlas Media LLC ('Company,' 'we,' 'us,' or 'our'), whether through our website, online checkout, or a manual agreement, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services.
2. Description of Services
Review Factory provides Google reputation management services for local service businesses throughout the United States, including:
Automated SMS and email-based Google review request campaigns
Missed call text-back automation
Appointment reminder messaging
Unified conversations inbox
Reputation monitoring and reporting
3. Eligibility
Our services are intended for business owners and professionals operating legitimate business entities. By using our services, you represent that you are at least 18 years of age and authorized to enter into a binding agreement on behalf of your business.
4. Subscription Plans and Fees
Review Factory offers both month-to-month subscriptions and annual contracts. By enrolling in any plan, you agree to the following:
Monthly subscriptions are billed on a recurring basis through Stripe, our third-party payment processor.
Annual contracts are billed in full or as otherwise agreed upon in writing at time of enrollment.
A one-time setup fee may apply depending on the scope of your onboarding. This will be disclosed to you prior to any charge.
All subscription fees are non-refundable except as expressly stated in these Terms.
We reserve the right to adjust pricing with 30 days written notice to active subscribers.
5. Cancellation Policy
Month-to-month subscribers may cancel at any time with no notice required. Cancellation takes effect at the end of the current billing period, and no further charges will be made. Annual contract subscribers may cancel according to the terms outlined in their individual contract. To cancel, contact us directly at the email listed below.
6. Refund Policy
All fees paid to Review Factory are non-refundable. This includes monthly subscription fees, setup fees, and any other charges. By enrolling in our services, you acknowledge and agree to this policy. We encourage you to reach out to us directly if you have concerns about your experience.
7. Acceptable Use
You agree to use our services only for lawful purposes and in compliance with all applicable federal, state, and local laws. You must not:
Use our platform to send unsolicited or spam SMS messages or emails.
Submit customer contact data you do not have legal authorization to use.
Incentivize, fabricate, or manipulate reviews in violation of Google's policies or any applicable law.
Attempt to reverse-engineer, hack, or disrupt the platform or its infrastructure.
Use the services on behalf of a third party without proper authorization.
8. Messaging Compliance (SMS & Email)
By using our messaging features, you represent and warrant that:
You have obtained all legally required consents from your customers to receive SMS communications, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws.
Your email communications comply with the CAN-SPAM Act, including providing a clear opt-out mechanism in every marketing email.
You will not submit contact information for individuals who have opted out of receiving messages.
You accept full responsibility for your compliance with all SMS and email marketing regulations.
Review Factory is not liable for any TCPA, CAN-SPAM, or related violations arising from your use of our messaging features.
9. Customer Data
You may provide customer contact data to our platform through direct uploads or CRM integration. You represent that you have lawful rights to submit this data. You retain ownership of all customer data you provide. We process it solely to deliver the services you have requested.
10. Review Compliance Disclaimer
Review Factory provides tools to request and manage reviews but does not control what customers write or submit. You are solely responsible for ensuring your review solicitation practices comply with Google's review policies and FTC guidelines on endorsements and testimonials. We make no guarantee of specific review outcomes or improvements to your online ratings.
11. Intellectual Property
All content, software, branding, and materials provided through our services are the property of Atlas Media LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to use our services for your internal business purposes only. You may not resell, sublicense, or redistribute any part of our platform without written permission.
12. Termination
Either party may terminate a month-to-month subscription at any time. We reserve the right to suspend or terminate your access immediately if you violate these Terms, engage in fraudulent or harmful activity, fail to pay applicable fees, or act in a manner that damages our reputation or the integrity of the platform. Upon termination, access to your account will be revoked.
13. Disclaimer of Warranties
Our services are provided on an 'as is' and 'as available' basis without warranties of any kind, express or implied. We do not warrant that services will be uninterrupted, error-free, or that specific business results will be achieved.
14. Limitation of Liability
To the maximum extent permitted by law, Atlas Media LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the total fees you paid us in the three months prior to the claim.
15. Indemnification
You agree to indemnify and hold harmless Atlas Media LLC, its members, employees, agents, and contractors from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the services, your violation of these Terms, or your violation of any third-party rights including TCPA and CAN-SPAM claims resulting from your customer communications.
16. Governing Law
These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved exclusively in the state or federal courts located in Clark County, Washington.
17. Changes to Terms
We may update these Terms at any time. Changes will be posted on our website with a revised effective date. Continued use of our services following any changes constitutes your acceptance of the updated Terms.
